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Before you proceed with cancellation, please note:

30-Day Notice Period: Your cancellation will be effective 30 days from the date of this request
Contract Terms: If you are within a contract period, early termination fees may apply
Equipment Return: All equipment (router, ONT, cables) must be returned in good working condition
Outstanding Payments: Any outstanding amounts must be settled before final cancellation
Service Issues: If you're experiencing service problems, please contact support first - we may be able to help!

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Fibre Site

Select the site / complex where your service is installed

Unit Number

Select a site first, then enter your 4-digit unit number (we'll add the site prefix automatically).

Email Address

Must match the email on your subscription

Help us understand why you're leaving (this helps us improve)

Primary Reason

Additional Details

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Please read and accept the following terms

I understand that a 30-day notice period applies and my service will continue until the effective cancellation date

I understand that all equipment must be returned in good condition within 7 days of cancellation

I confirm that I want to cancel my fibre subscription and understand this action cannot be easily reversed

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